pgbet Privacy Policy: Your Data, Clearly Explained

Introduction

This Privacy Policy applies to all personal information processed through the pgbet website and related account functions. "Personal information" means any information that identifies or could reasonably identify a natural person, including name, contact details, identity documents, device identifiers and financial records.

pgbet is committed to handling personal information lawfully, fairly and transparently. This policy explains what information is collected, how it is used, with whom it may be shared, how long it is kept and what rights you may exercise. It should be read together with the pgbet Terms & Conditions, which govern your use of the service overall.

Definitions

In this policy, "controller" refers to the entity or service function that determines the purposes and means of processing personal information in connection with pgbet. "Processor" means a third party that processes personal information on behalf of and under the instructions of the controller. "Data subject" means the individual whose personal information is being processed — in most cases, you as a registered player.

"Processing" includes any operation performed on personal data, such as collection, recording, storage, use, disclosure, transfer, erasure or destruction. "Consent" means a freely given, specific, informed and unambiguous indication of agreement. "Applicable law" includes the Personal Data Protection Act 2010 of Malaysia and other relevant requirements that may apply to the pgbet service.

Categories of Information Collected

pgbet may collect and process the following categories of personal information:

• Registration details: legal name, date of birth, nationality, Malaysian residential address, email address and contact number.
• Identity verification documents: Malaysian MyKad, driving licence, passport, proof of address and selfie or liveness check materials where required.
• Payment information: bank account details, e-wallet identifiers (including Touch 'n Go eWallet, Boost, GrabPay and DuitNow), FPX references and cryptocurrency wallet addresses used for MYR or USDT transactions.
• Transaction records: deposit amounts, withdrawal requests, adjustment reasons and associated timestamps.
• Account activity: login times, device identifiers, IP addresses, browser type, operating system, session duration, sports selections, casino game history and promotion usage.
• Communications: support messages, complaint records, chat transcripts and emails sent to pgbet.
• Responsible gambling data: limit settings, self-exclusion requests, cooling-off activations and internal risk assessments.

pgbet does not knowingly collect sensitive information such as health records, religious beliefs or political opinions unless directly relevant to a responsible gambling review and expressly provided by you.

Purposes and Legal Bases for Processing

pgbet processes personal information for the following purposes, each supported by an appropriate legal basis:

• Account management and service delivery: creating and maintaining your pgbet account, verifying identity, processing MYR deposits and withdrawals and resolving account queries — necessary to perform the service agreement with you.
• Security and fraud prevention: detecting, investigating and preventing unauthorised access, payment fraud, collusion and account misuse — necessary for pgbet's legitimate interests and applicable compliance obligations.
• Regulatory and anti-money laundering compliance: meeting applicable KYC, record-keeping, reporting and verification obligations — necessary to comply with legal requirements.
• Responsible gambling: monitoring account behaviour against responsible gambling indicators, applying limits or restrictions and maintaining exclusion records — necessary to meet duty-of-care obligations and legal requirements.
• Service improvement: analysing aggregated usage patterns to improve website performance, navigation and content relevance for Malaysian players — based on pgbet's legitimate interests, where not overridden by your rights.
• Communications: responding to support requests, sending account-related notifications and, where consent is obtained, providing relevant promotional communications — based on contract performance or consent as applicable.

Cookies and Tracking Technologies

pgbet may use cookies, pixel tags, local storage and similar technologies to support login sessions, remember preferences, analyse navigation patterns and detect suspicious activity. Session cookies expire when you close the browser. Persistent cookies remain for a set period unless deleted earlier.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect login functionality, security checks or the correct display of account pages. Strictly necessary cookies required for security and session management may not be disabled without impairing access to the service.

Data Sharing and Third-Party Processors

pgbet may share personal information with third parties only where necessary and appropriate. Categories of recipients include:

• Payment service providers: banks, e-wallet operators, FPX network participants and cryptocurrency processors required to complete MYR transactions or USDT settlements.
• Identity and fraud verification services: third-party providers that assist with document verification, liveness checks and fraud-risk scoring.
• Game and content providers: licensed game studios and live dealer operators whose platforms are accessed through pgbet, to the extent required to deliver a fair gaming experience.
• Regulatory and law enforcement bodies: where disclosure is required by applicable Malaysian law, court order, regulator request or other legally binding obligation.
• Technical service providers: hosting, security, monitoring and IT support providers operating under confidentiality and processing agreements.

pgbet does not sell personal information to unrelated commercial third parties. Any processor engaged by pgbet is required to process information only for the stated purpose and under appropriate contractual safeguards.

International Data Transfers

pgbet's operational infrastructure may involve service providers located outside Malaysia. Where personal information is transferred to a jurisdiction that does not offer the same level of data protection as Malaysia, pgbet will apply appropriate safeguards such as contractual data protection clauses, approved transfer mechanisms or equivalent protective measures.

You may request further information about the safeguards applied to international transfers by contacting pgbet through the email address listed in Section 11.

Data Retention

pgbet retains personal information for as long as necessary to fulfil the purposes described in this policy, comply with applicable retention obligations and support legitimate security, fraud-prevention and dispute-resolution needs.

In practice, account registration and transaction data are typically retained for a minimum period following account closure to meet financial record-keeping and anti-money laundering requirements. The exact period may depend on the applicable law in force at the relevant time.

Responsible gambling records, including self-exclusion history, may be retained beyond the standard account period to prevent circumvention of protective measures through re-registration. When data is no longer required, it is securely deleted or anonymised.

Security of Personal Information

pgbet implements technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction. Measures include encrypted HTTPS connections, access controls limiting data access to authorised personnel, audit logging and regular security reviews.

You are responsible for maintaining the confidentiality of your pgbet login credentials, keeping your email and phone secure and reporting suspected unauthorised account access promptly. pgbet will never ask for your password through an unsolicited message.

When uploading identity documents, use only the secure pgbet verification area over an HTTPS connection. Cover any digits on identification that are not required for the stated verification purpose, and never share documents through unsecured public chat.

User Rights

Subject to applicable Malaysian law and any overriding legitimate processing interests, you may have the following rights in relation to personal information held by pgbet:

• Right of access: request confirmation of whether pgbet processes personal information about you and obtain a copy of the categories held.
• Right of correction: request correction of inaccurate or incomplete information, including account registration details.
• Right of erasure: request deletion of personal information where it is no longer necessary for the original purpose, subject to overriding retention obligations.
• Right to restrict processing: request that pgbet limits use of your data in defined circumstances, such as while an accuracy dispute is pending.
• Right to withdraw consent: where processing is based on your consent, withdraw that consent at any time without affecting prior lawful processing.
• Right to object: object to processing based on legitimate interests, including profiling for service improvement, where your interests override pgbet's.

To exercise any of these rights, contact pgbet by email. pgbet will acknowledge the request and respond within a reasonable period in accordance with applicable requirements. Identity verification may be required before personal information is disclosed or amended.

Children and Minors

pgbet is strictly for adults aged 21 and above. pgbet does not knowingly collect personal information from individuals under 21. If pgbet becomes aware that a minor has provided personal information or accessed the service, the account will be suspended, all related data reviewed and appropriate action taken in accordance with responsible gambling and applicable legal obligations.

Parents and guardians should ensure that login credentials, payment devices and account notifications are kept private and inaccessible to those under 21 in the household.

Contact Us

For questions, rights requests or privacy concerns relating to this policy, contact pgbet in writing with your account details, the nature of the request and any relevant reference numbers. Do not include unnecessary sensitive details in an initial enquiry.

Website email: [email protected]

pgbet aims to respond to substantive privacy enquiries within a reasonable period. Complex requests involving third-party records or legal consultation may require additional time. You may be asked to confirm your identity before data is shared or amended.